The products are delivered to the address provided by the consumer on the purchase order (only in France for the moment).
The consumer is required to check the status of the packaging of the goods for delivery and report damage to the carrier on the delivery order and to the company, within a period of one week.
The consumer may, at his request, to obtain the dispatch of a bill to the billing address and not to the delivery address validation option provided on the order form.
As regards the expedition, we are working mainly with Colissimo Monitoring. As soon as we make a shipment, you immediately receive an e-mail information.

LA POSTE
To minimize transportation costs, all products of low and moderate congestion are shipped by the postal service Colissimo Monitoring. In addition to being, the service book 48H throughout France and offers the possibility of recovering the goods ordered from your post office near the delivery address in the absence of the original place of delivery at the presentation of the factor. Specifically, if you are absent the day they are delivered, your factor will leave you with an advice note in your mailbox, allowing you to withdraw your packages to your post office during normal business hours, within 15 days. Colissimo Monitoring is a very reliable service. However, it may, as in any expedition, there may be a delay in delivery or that the product goes missing. In case of delay in delivery compared to the time that we indicated in the e-mail dispatch, we ask you to report the delay in calling us by phone or by sending us an email. Then we will contact the Post Office to launch an investigation. It can last up to 21 days from the date of commencement of the investigation. If during this period the product is recovered, it will be re-routed immediately to your home (the majority of cases). But if the product is not found at the end of 21 days of investigation, the Post considers the package as lost. It was only at this point that we can send a replacement product, at our expense. If the products ordered are no longer available at that time, we will refund the amount of the products concerned by the loss of the carrier. If the products were still available, but had changed prices on the site, we apply the new sale price, or by refunding the difference by cheque, or by requesting a check about this price differential. We disclaim any responsibility for the longer delays in delivery because of the carrier, particularly in the event of loss of goods or to strike.

Article 13: Problems of delivery because of the carrier

Any discrepancies regarding delivery (damage, missing product compared to slip, damaged package, broken… products) will be placed indicated on the packing slip in the form of "handwritten reserves", accompanied by the signature of the customer. The consumer will have parallel confirm this anomaly by sending the carrier within two (2) business days following the date of delivery mail with acknowledgement of the recipient. The consumer must transmit a copy of the letter by fax or mail to our customer service:

Le Chat Beauté
11, place Gambetta
34120 Pézenas


Article 14: Errors of delivery


14 - a: The consumer must make to society Le Chat Beauty on the day of delivery or at the latest the first business day following the delivery, any claim of error of delivery and / or non-compliant products in nature or as compared to the indications listed on the order form. Complaints made beyond this time will be rejected.


14-b: The formulation of this claim with the company Le Chat Beauty can be made:
-- As a priority by phone 06 85 64 99 60 from Tuesday to Saturday from 9 am to 12 pm and from 14h to 19h.
-- Through our website under the heading history commands you can have your order number. You can contact us by showing good order number.


14-c: Any complaint not carried out in the rules defined above and within the time limits could not be taken into account and will release the company Le Chat Beauty any responsibility with respect to the consumer.


14-d: Upon receipt of the complaint, the company Le Chat Beauty assign a number of exchange of the product (s) (s) concerned and will communicate by e-mail, fax or phone to the consumer. The exchange of a product can take place only after the award to the consumer of a number of exchange in accordance with the approach outlined above.


14-e: In case of misdelivery or exchange any product to exchange or refund must be returned to society Le Chat Beauty as a whole and in its original packaging, Shipping, at the following address:

Le Chat Beauté
11, place Gambetta
34120 PEZENAS


To be accepted, any return must be reported in advance to the customer service of society Le Chat Beauté.

The shipping costs are borne by society Le Chat Beauté, except in cases where it would prove that the product does not correspond to the declaration of origin made by the consumer in the right of return.